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The SLA blog has a summary of the article in the Sept/Oct issue of Information Outlook, titled Value: The Proof is in the Metrics. If you are an SLA member, read the full article here.
Interestingly, the article references a post I wrote back in 2008 in Librarian of Fortune about library metrics. Plus ça change...
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I need to provide a compelling reason for people to contact their friends about the app, and not just rely on offering them tools to do so.
Posted by: more | 11/27/2012 at 06:57 AM