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Genie Tyburski

Great post, Mary Ellen! In my workplace (a law firm), the patrons aren't interested unless you can provide an answer. Sure, we still get requests for copies of things. But if the patron asks a question, s/he expects an answer, not a data dump.

Building a deliverable that can be re-used or re-purposed is just plain smart. But, then, we know that about you! :)

Mary Ellen

Thanks, Genie! One of the unexpected benefits of collecting examples of ways to add value is that I now have more insights to offer my clients. When I'm talking with them, I can go through my mental file drawer and think "Ah-ha! That format I did for the PR firm would be perfect for this!"

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